Privacy Policy

Last Updated: January 2025

Troyer Specific Dubuque, doing business as Upper Cervical Health Centers ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Information: Name, email address, phone number, mailing address, and other contact details you voluntarily provide to us.
• Health Information: Medical history, symptoms, health concerns, and other health-related information you voluntarily share with us for the purpose of receiving chiropractic care.
• Appointment Information: Details related to scheduling, rescheduling, or canceling appointments.
• Communication Records: Records of your communications with us, including emails, phone calls, and text messages.

How We Use Your Information

We use the information we collect for various purposes, including:

• Scheduling and managing your appointments
• Providing chiropractic care and related services
• Communicating with you about your care, appointments, and our services
• Sending appointment reminders and confirmations
• Responding to your inquiries and requests
• Improving our services and patient experience
• Complying with legal and regulatory requirements

SMS/Text Messaging Opt-In and Communications

By opting in to receive text messages, you agree to receive the following types of communications via SMS:

• Appointment reminders and confirmations
• Follow-up care instructions
• Promotional offers and special discounts
• Health tips and wellness information
• Practice updates and announcements
• Responses to your inquiries

Message Frequency: Message frequency varies based on your interactions with our practice. You may receive multiple messages per week depending on your appointment schedule and care needs.

Opt-Out Instructions: You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a confirmation message and will no longer receive text messages from us unless you opt in again.

Help: For assistance with our text messaging program, reply HELP to any message or contact us at (563) 227-8279 or [email protected].

Message and Data Rates: Message and data rates may apply depending on your mobile carrier and plan. Please contact your carrier for more information about your specific plan.

Mobile Information Sharing Statement

Your mobile information is used solely for the purposes outlined in this Privacy Policy and will not be shared with outside parties except as required to provide our services or as required by law. This includes:

• Service providers who assist us in delivering text messages (who are contractually obligated to protect your information)
• Legal compliance when required by law, court order, or governmental authority
• Protection of our rights, property, or safety, or that of our patients or others

Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze website traffic, and understand where our visitors come from. You can control cookies through your browser settings, but disabling cookies may affect certain features of our website.

Data Security

We implement appropriate administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out: You may opt out of receiving marketing communications from us at any time.

To exercise any of these rights, please contact us using the information provided below.

Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Troyer Specific Dubuque
Upper Cervical Health Centers
2565 Northwest Arterial
Dubuque, IA 52002

Phone: (563) 227-8279
Email: [email protected]

Policy Updates

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.